Shipping/Processing Policy

Bella Bath & Body Shipping Policy

We prepare each order with care. Please review our shipping and delivery policies before ordering.

Order Processing

Please allow up to 7 business days for order preparation and processing, excluding weekends and holidays. Our products may be custom-prepared. Shipping transit time is separate and begins after the prepared order has been handed to and accepted by the shipping carrier. We will notify customers if an unexpected delay affects their order.

Shipping Locations and Methods

We ship within the United States only; international shipping is not available. Available shipping methods and charges are displayed at checkout.

Shipping and Tracking

After your order has shipped, you will receive shipment confirmation and tracking information. Tracking may take up to two business days to update after the carrier accepts your package. Carrier delivery estimates are not guaranteed and may change because of weather, holidays, transportation issues, or other delays beyond our direct control.

Local Pickup

Local pickup is available at Bella Nail Lounge & Beauty Bar in Newark, New Jersey. Pickup hours are Thursday through Sunday, 12 PM–7 PM. Wait for your order-ready notification before arriving. Your order details include the pickup address.

Damaged Deliveries and Documentation

If your order arrives damaged, contact USPS, UPS, or the applicable shipping carrier and open a claim. Notify Bella Bath & Body within 7 days of delivery by emailing your order number, carrier claim information, and clear photographs of the affected products, their original packaging, the shipping box (including any visible damage), and the shipping label when available. Keep all affected products and packaging until the review is complete. You do not need to wait for the carrier to finish its investigation before notifying us.

We review the evidence to determine whether the damage occurred during our preparation or in transit. If we made the error, we will replace affected products and cover replacement shipping at no additional cost. For carrier damage without purchased Shipping Protection, customers should pursue their carrier claim, subject to applicable consumer rights.

Lost or Undelivered Packages

If your package is missing after its estimated delivery date, contact the carrier immediately and open an investigation or claim. If it remains missing 3 days after the estimated delivery date, contact Bella Bath & Body with your order number, tracking information, and carrier claim number.

Optional Shipping Protection

Optional Shipping Protection is available through Navidium at checkout. Eligible orders with protection may receive an approved replacement for lost or transit-damaged products, including replacement shipping, at no additional cost. Customers must open a carrier claim and provide the required documentation. Bella Bath & Body can begin reviewing an eligible claim before the carrier finishes its investigation. Protection is subject to the published claim procedures and applicable terms.

Returns and Replacements

Please review our Refund, Replacement & Shipping Protection Policy for details on final sales, claims, and corrections to Bella Bath & Body errors. Nothing in these policies limits rights provided by applicable law.

Contact Us

For order processing, shipping, or pickup questions, email info@bellabathandbody.com and include your order number.