Refund Policy
Refund, Replacement & Shipping Protection Policy
At Bella Bath & Body, every order is prepared with care. Please review the following policies before placing your order.
Returns and Exchanges
Due to the nature of our personal care and fragrance products, all sales are final. We do not accept standard returns or exchanges, except as required by applicable law. This does not limit any statutory consumer rights.
Incorrect or Defective Products
If Bella Bath & Body makes a fulfillment or preparation error, including sending an incorrect or defective item or damaging a product through our packaging or preparation, we will replace the affected product and cover replacement shipping at no additional cost. Contact us within 7 days of delivery with your order number and clear photographs of the product and the issue.
Products Damaged During Shipping
If your package arrives damaged, please contact USPS, UPS, or the applicable carrier and open a damage claim. Keep the carrier claim number. Email Bella Bath & Body within 7 days of delivery with your order number, carrier claim information, and photographs of the damaged items and packaging. We will review the documentation to determine whether the problem arose during our preparation or during transit.
If the damage resulted from our error, we will replace the affected items and pay the replacement shipping cost. For carrier-caused damage without purchased Shipping Protection, please pursue the carrier claim, subject to any rights provided by applicable law. For eligible orders with purchased Shipping Protection, we will reproduce and ship an approved replacement at no additional cost, subject to the protection terms.
Photographic Documentation Required
For damaged, defective, or incorrect deliveries, provide clear photographs of (1) the affected products and the issue, (2) original product packaging, (3) the shipping box and any visible damage, and (4) the shipping label when available. Retain the items and packaging until the claim has been reviewed. Report the issue and send available documentation within 7 days of delivery; carrier investigations do not have to be completed within that period.
Lost or Undelivered Packages
Contact the shipping carrier immediately if a package does not arrive by its estimated delivery date, and open an investigation or claim. If it remains missing 3 days after the estimated delivery date, contact Bella Bath & Body with your order number, tracking details, and carrier claim number. For eligible orders with purchased Shipping Protection, we will reproduce and reship an approved replacement order at no additional cost. You need not wait for the carrier to finish its investigation before we begin reviewing an eligible protection claim.
Optional Shipping Protection
Bella Bath & Body offers optional Shipping Protection through Navidium at checkout. For eligible lost or transit-damaged orders with protection, we provide approved replacement products and replacement shipping without an additional charge. Customers must initiate a claim with the carrier and provide requested documentation. Shipping Protection is subject to applicable protection terms and does not affect our obligation to correct our own mistakes regardless of whether protection was purchased.
Contact Us
Email info@bellabathandbody.com and include your order number. Please also review our Shipping/Processing Policy.
