FAQs
What is the shelf life of your products since they are handmade and don’t have preservatives?
Most of our products have a shelf life of 6-12 months.
We suggest that you store your products in a cool place. Keep all products sealed tightly and consider refrigerating the whipped butters if you do not have a cool place to keep them.
Be careful if you store your scrub or soaks in the shower as the water or humidity could compromise them.
Why is the color/scent/grit different in my bath/body order?
All products are custom made and the color, potency of scent or texture may vary from order to order.
What are the returns, exchanges and refund policies?
Unfortunately we do not offer an exchanges or return option. If you are unhappy with your product, please contact us.
Do you allow order cancellations?
Unfortunately, once an order is placed it cannot be canceled.
What happens if my product was damaged?
If product is damaged, open or broken. Please notify us immediately so that we can resolve this issue. Please be sure to email us with your order number and send pictures.
What is the shipping policy?
Thank you for your order. We are located in New Jersey and ship all over the United States. Pick up is also an option for your order in Newark, NJ.
Once an order is placed you will receive an immediate confirmation email of your order and the process to custom make your skin cocktail order starts.
You will receive updates as your order is being processed or prepared to ship.
‘Shipped’ means the order is packed, labeled and ready for the carrier to pick up. Pick-up times vary due to driver schedules, traffic, weather and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available. Carriers take up to two business days to update information on their websites.
All tracking information will be automatically updated if you have chosen the shipping option (versus picking up your order at Bella Nail Lounge) that includes tracking. If you are picking up your order you will receive a fulfillment notification which means your order is ready for pick up.
Pick ups are available Thursday - Sunday from 12-7PM, the address is included on your order
Questions are your orders processing, shipping or pick up can be emailed to us at info@bellabathandvody.com
Your skin cocktail orders are processed within five to ten business days (not including weekends or holidays) then shipped based on your carrier selection. We will notify you of any delays within five business days of your order.
Processing Time:
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination.
Our processing time is usually 7 - 10 business days, not including holidays and weekends.
Shipping Time:
All orders are processed and shipped within 7-10 business days of purchase. Once your order is shipped, a tracking number will be emailed to you. Please allow 1-2 business days for your tracking information to update after you receive your shipping confirmation.
If you have any questions please email us at info@bellabathandbody.com.
What is the policy for missing or lost packages?
If your order is identified as delivered but you have not received it, please file a claim with the identified carrier.
If your item has been deemed missing or lost but says ‘delivered’ we encourage you to file a claim. Please allow 14 business days for a claim to be founded or unfounded.
We are not responsible for packages deemed undeliverable or returned based on an issue notified by the identified carrier.
Should you have any addition questions please email us at info@bellabathandbody.com
Thanks so much!
Lisa
