FAQs

What is the shelf life of your products since they are handmade and don’t have preservatives?

Most of our products have a shelf life of 6-12 months.

We suggest that you store your products in a cool place. Keep all products sealed tightly and consider refrigerating the whipped butters if you do not have a cool place to keep them. 

Be careful if you store your scrub or soaks in the shower as the water or humidity could compromise them.

Why is the color/scent/grit different in my bath/body order?

Because our products are handmade in small batches, the color, scent strength and texture may vary slightly from batch to batch.

What are the returns, exchanges and refund policies?

Standard returns and exchanges are not accepted, except as required by law. If your order is incorrect, defective, damaged, or missing, please review our Refund, Replacement & Shipping Protection Policy and contact us within the applicable reporting period.

Do you allow order cancellations?

Unfortunately, once an order is placed it cannot be canceled.

What happens if my product was damaged?

Report damaged, defective, or incorrect deliveries within 7 days of delivery. Email your order number and clear photographs of the affected product, original packaging, shipping box, and shipping label when available. For damage during transit, contact the carrier and open a claim. See our Refund, Replacement & Shipping Protection Policy.

What is the shipping policy?

Orders are prepared within up to 7 business days, excluding weekends and holidays. Shipping transit time begins after the carrier accepts your order. We ship within the United States only. Newark pickup is available Thursday–Sunday, 12 PM–7 PM, after you receive an order-ready notification. Read our Shipping/Processing Policy for tracking and delivery information.

What is the policy for missing or lost packages?

Contact the carrier immediately when a package misses its estimated delivery date and initiate a claim or investigation. If still missing 3 days after the estimated delivery date, email us your order number, tracking information, and carrier claim number. Customers with eligible Navidium Shipping Protection may receive a replacement and reshipping at no additional cost. See our Refund, Replacement & Shipping Protection Policy.

How does Shipping Protection work?

Optional Shipping Protection is offered at checkout. For eligible carrier-damaged or lost orders with protection, Bella Bath & Body reviews documentation and provides approved replacement products and shipping at no additional cost. Customers must open a carrier claim. Bella will replace its own incorrect or defective products and cover replacement shipping regardless of whether protection was purchased.

Questions? Email info@bellabathandbody.com with your order number.