FAQs

What is the shelf life of your products since they are handmade and don’t have preservatives?

Most of our products have a shelf life of 6-12 months.

We suggest that you store your products in a cool place. Keep all products sealed tightly and consider refrigerating the whipped butters if you do not have a cool place to keep them. 

Be careful if you store your scrub or soaks in the shower as the water or humidity could compromise them.

Why is the color/scent/grit different in my bath/body order?

Because our products are handmade in small batches, the color, scent strength and texture may vary slightly from batch to batch.

What are the returns, exchanges and refund policies?

Unfortunately, we do not offer returns or exchanges. If you are unhappy with your product, please contact us.

Do you allow order cancellations?

Unfortunately, once an order is placed it cannot be canceled.

What happens if my product was damaged?

If your product arrives damaged, opened or broken, please notify us immediately so we can resolve the issue. Please email us your order number and pictures of the damage.

What is the shipping policy?

Thank you for your order. We are located in New Jersey and ship throughout the United States. Pickup is also available in Newark, NJ.

Once your order is placed, you will receive a confirmation email and we will begin custom-making your skin cocktail.

You will receive updates as your order is being processed or prepared to ship.

‘Shipped’ means the order is packed, labeled and ready for the carrier to pick up. Pick-up times vary due to driver schedules, traffic, weather and other factors. Orders shipped late in the day or on weekends may not be picked up until the next business day. Please do not worry if tracking results are not immediately available. Carriers take up to two business days to update information on their websites. 

If your order is being shipped, tracking information will be emailed to you automatically. Pickup orders will receive a fulfillment notification when they are ready.

Pickups are available Thursday–Sunday from 12–7 PM. The pickup address is included with your order.

Questions about your order’s processing, shipping or pickup can be emailed to us at info@bellabathandbody.com.

Processing Time:

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination.

Our processing time is 7–10 business days, excluding weekends and holidays. We will notify you of any delays within five business days of your order.

Shipping Time:

All orders are processed and shipped within 7–10 business days of purchase. Once your order is shipped, a tracking number will be emailed to you. Please allow 1-2 business days for your tracking information to update after you receive your shipping confirmation.

If you have any questions please email us at info@bellabathandbody.com.

What is the policy for missing or lost packages?

If tracking shows your package as delivered but you have not received it, please file a claim directly with the carrier. Please allow up to 14 business days for the carrier to determine the claim.

We are not responsible for packages deemed undeliverable or returned based on an issue notified by the identified carrier. 

If you have any additional questions, please email us at info@bellabathandbody.com.

Thanks so much!

Lisa